# Ridgeline Agency

> CX consulting and managed support teams for brands that care about customers. Help desk implementation, platform expertise, and dedicated agents.

Ridgeline Agency is a customer experience consultancy that helps brands build, optimize, and scale their support operations. We implement help desk software, integrate CRMs and automation, and provide fractional CX teams for ecommerce, hospitality, and B2B companies. We are certified partners for Gorgias, Aircall, Intercom, Zapier, Pipedrive, Zendesk, and Pylon.

## Pages

- [/](/): Homepage — CX consulting, managed support teams, and help desk implementation for growing brands.
- [/about](/about): About Ridgeline — meet the team and learn how we work.
- [/services](/services): Services overview — help desk implementation, CRM optimization, workflow automation, and managed offshore CX teams.
- [/insights](/insights): Blog and insights — articles on customer experience strategy, tools, and operations.
- [/insights/case-studies](/insights/case-studies): Case studies — real results from CX implementations.
- [/contact](/contact): Contact — talk to a CX specialist or book a consultation.
- [/gorgias](/gorgias): Gorgias Gold Partner — implementation and optimization for ecommerce brands.
- [/aircall](/aircall): Aircall Silver Partner — cloud phone implementation for support and sales teams.
- [/intercom](/intercom): Intercom partner — Fin AI, Copilot, Workflows, and migration services.
- [/zapier](/zapier): Zapier Platinum Solution Partner — automation design and ops workflows.
- [/pipedrive](/pipedrive): Pipedrive partner — pipeline design, Projects, and lifecycle integrations.
- [/zendesk](/zendesk): Zendesk partner — implementation, AI Agents, and connected sales-to-support stacks.
- [/pylon](/pylon): Pylon partner — B2B support across Slack, Email, and Teams.
- [/hospitality](/hospitality): Hospitality guest service — 24/7 support for hotels, B&Bs, and vacation rentals.
- [/ecommerce-solutions](/ecommerce-solutions): Ecommerce software implementation — Yotpo, Loop, Klaviyo, Aircall, and more.
- [/ridgeline-remote](/ridgeline-remote): RidgelineRemote — boutique customer service for DTC Shopify brands.
- [/help-desk-audit](/help-desk-audit): Paid help desk optimization sprint — turn overwhelmed support into scalable operations in 10 hours.
- [/help-desk-audit-tool](/help-desk-audit-tool): Free self-service audit tool — 5-minute assessment of your help desk setup.
- [/coffee](/coffee): Book a casual coffee chat with the Ridgeline team.

## Blog

- [/insights](/insights): Latest articles on customer experience, support operations, and platform strategy.

## Optional

- [/terms](/terms): Terms of service.
- [/privacy](/privacy): Privacy policy.